News and Media

CRM & SFA Best Practices - Features articles about using and setting up customer relationship management and sales force automation solutions.
www.crm-best-practices.com/

CRM Blog - News and commentary on CRM topics, including software and implementation.
www.crmblog.org

CRM Daily - CRM news and information.
www.crm-daily.com/

CRM Event - Resource featuring weekly updated news and event schedules.
www.crm-event.com/

CRM Today - Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.
www.crm2day.com/

CRMDirectory.com - News, products, and tutorials for those interested in customer relationship management.
www.crmdirectory.com

CSM - Journal, advice and information for customer service professionals.
www.customerservicemanager.com/

Customer Management Community (CMC) - News, information, advice and best practice case studies.
www.insightexec.com/

Customer Service Group - Resource for customer service, call center and helpdesk professionals.
www.customerservicegroup.com

destinationCRM.com - Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
www.destinationcrm.com/

eCRMGuide - Customer relationship management and e-business news.
www.ecrmguide.com/

eCustomerServiceWorld.com - Articles, case studies and white papers as well as news, information, advice and jobs.
www.ecustomerserviceworld.com/

European Centre for Customer Strategies (ECCS) - Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools.
www.eccs.uk.com

Outsourcing CRM - Case studies and best practices focused on customer relationship management.
www.outsourcing-crm.com

Service Untitled - A blog focused on customer service and the customer service experience. Interviews, tips, and downloads.
www.serviceuntitled.com/